Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is 100% refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (7 working days) and it has undergone a quality control (3-7 working days), the expected refund processing times are as follows:
How to Refunds Request:
Please Give us some times We'll Call back soon.
Conditions for Returns:
How to Return a Product:
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Returns Policy:
If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a Support Ticket on the website within 14 days for Small items and 7 days for non-Small items of the delivery date.
For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s Bags, Women’s Bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women's intimate apparel, men's innerwear, swimwear, eyewear, jewelry, watches, duffel bags, shoe care.
For device-related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For brand warranty, please refer to the Brand Contact List.